I have been reporting on this industry for over 30 years and it never ceases to amaze me how every State (and Territory) in Australia does things slightly, and sometimes majorly, different from the others.

Just this year alone, the Victorian government has seen fit to grant Uber the right to transport our most vulnerable citizens – those who are MPTP (TSS) cardholders. Victoria is the only Australian State to do this. Moreover, it is the only place in the world where this has been done!

In New South Wales, the NSW Taxi Council has started up a Disability Reference Group where industry stakeholders will come together, discuss and network with the NSW taxi industry and disability sector. This will help foster a more collaborative and consultative relationship with all stakeholders.

All Victorian CPVs (ie taxis, hire cars, limousines, special vehicles, ride share (including Uber, Didi, Shebah, GoCatch, Ola) must be cleaned after each trip (including after personal usage).

​You must correctly clean high-touch services in a CPV at the right times. You must also keep a record of every time you clean. If you work with a booking service provider (BSP) or CPV owner, they must take reasonable steps to support you.

When to clean

You must clean all surfaces passengers are likely to touch before every trip.

Transport Alliance Australia (TAA)'s latest Operators' Forum held on Friday 4 December via Zoom was a great success.

Thank you to those who attended or expressed interest. TAA have been receiving excellent feedback from everyone who participated.

For those who missed it, TAA ran through a comparison of cleaning requirements for all the states/territories, cleaning etiquette, legal news, product presentations from guest speakers, and a few marketing tips, then ended with an open discussion.

Currently, a few major challenges in the uptake of electric vehicles (EVs) in Australia is the lack of Government driven incentives and emissions regulations, as well as the high cost of these vehicles for businesses and individuals.

The federal Government will be introducing incentives for businesses to invest in new electric car fleets, in the aim towards achieving net-zero emissions by 2050. The incentives are then in turn envisioned to bring down the costs of EVs and make them more accessible to Australians.
​
A $74.5 million Government package will assist businesses in trialing new technology for fleets, such as hydrogen, electric and biofuelled vehicles, and fund the installation of charging infrastructure in workplaces across Australia.

Transport Alliance Australia (TAA) held a free Operators' Forum last month and its keynote speaker was Bill Faeth. Bill teaches entrepreneurs, business owners and high performance leaders how to build and scale profitable businesses without sacrificing family.

At the TAA Operator's Forum, Bill highlighted the fact that we need to keep in touch with our clients. He even suggested that we should call our top 20 clients this week and ask them how they are doing. How they are coping and offer to help them in any way possible. It is this phone call that will be remembered post COVID-19, and it just might be for your betterment. ​

COVID-19 Passengers should travel in WAV or HOV

"There are quite a number of Victorian taxi and ride share drivers who are feeling frightened/put in danger, by transporting passengers in the front seat of the vehicle and also those who are going to a COVID testing station.

I think that Victorian passengers should not be allowed to travel in the front seat of a taxi or rideshare - just like it is in many other Australian states.

Also if there are more than 2 passengers travelling
in the taxi - then they should travel in a Wheelchair Accessible Vehicle (WAV) or High Occupancy Vehicle (HOV). This way social distancing can be maintained...
​

Common car touch points must be cleaned with minimum 70% isopropyl alcohol.

The common car touch points include:

• Key/remote and/or Engine start button
• Door handle(s) and boot handle
• Boot release (internal)
• Seat adjustment controls (and seat memory buttons)
• Rearview mirror and side mirror controls

If you’re looking for a ride home, to the shops, or to visit a friend, many of Canberra’s friendly taxi operators are back in business and ready to get you safely from A to B.

Navdeep Singh, Director of Malwa Group, has worked in the Canberra taxi industry for more than a decade.

“I love so much about Canberra, my favourite things are its modern design and that it is a family-oriented city,” he said.

Like many local industries, Navdeep’s taxi business was impacted by COVID-19.